Wednesday, 27 November 2013

Christmas Customer Evening.

A massive thank you to all our customers who came to our Xmas evening. 

Thank you to the team who worked tirelessly to make it happen... Alison, Sal, James C and James B. 

Monday, 18 November 2013

Father Christmas Post Box

Please encourage you children to post a letter to Santa.......once father Christmas has received the letter he will make sure he tells you via our new community TV

Wednesday, 13 November 2013

Tesco supports emergency appeal.


A message from Philip Clarke –

Emergency appeal following Typhoon Haiyan

 

 

We have all seen the heartbreaking destruction that Typhoon Haiyan has left in its wake. One of the most powerful storms on record to reach land, the images captured by news channels across the world show thousands of homes destroyed and even more lives lost.

 

Last Friday, we released £25,000 from our emergency charity trust fund to support the Red Cross’s work in the Philippines. But with every day that passes, the true extent of the devastation becomes clearer. More than nine million people have now been affected and Philippine President Benigno Aquino has declared a state of national calamity to speed up relief efforts.

 

Without food, clean drinking water or shelter, people are struggling to survive. We’ve now doubled our donation to £50,000, and have opened our Extras, Superstores and Express stores here in the UK to Red Cross volunteers this weekend, who will be collecting all over the country. Tesco Bank has also been working hard to change the ATM screens at our stores, so that our customers can make donations to the emergency appeal when they withdraw cash.

 

It is at times like this that our emergency response partnership with the Red Cross becomes so important. We’ve worked with them for over a decade, and our help allows the Red Cross to support people all over the world – from Cockermouth to Kenya. The partnership means that when disasters strike – wherever that may be in the world – we can be there to help.  

 

Philip

Saturday, 9 November 2013

Meet our Movember suspects!

Please help support our team who are raising money for Movember.....you can easily spot them!!!

Our new Deputy Manager

Meet Paul our new Deputy Manager.....

Proof that our bags are really "a bag for life"

Just met our first customers from 30 years Betty and William and the bag is still going! 

Friday, 8 November 2013

Food Bank Donation

A huge thank you to a customer who has kindly donated £50 of Kelloggs vouchers for our food bank collection....

Thursday, 24 October 2013

Our New Community TV

Would you like your club or society to feature on our new community TV
Contact our Spooky Customer Service Desk for details...



Thursday, 17 October 2013

Celebrating 125 years of service

Yes you did read that correctly......
Alex our Deputy Manager presented Alison, Liz, Marie, Helen and Sue each with a long service certificate + a bunch of our finest flowers and chocolates to thank them for their 125 years collective service!!!!
psst.... I won't tell them I was only 10 when they started at Flitwick:-)


Monday, 23 September 2013

GTA V Launch

A huge thank you to the team who stayed late for the launch of GTA V, it was a massive success and the launch exceeded our expectations!!

Sunday, 15 September 2013

Store Manager News..

So…what’s new this week?
ME…
Actually to be precise, lots of me…


Don’t worry, I haven’t gone completely mad…. from tomorrow you will see my picture all over the store but’s all for a good cause.
In the photo above you’ll see that I'm holding up a piece of paper, what’s on it I hear you ask?

Quite simply, I wanted to give you a way of contacting me, so I'm providing you with my e-mail address and telephone number so that you can contact me directly, I'm keen to hear how we can improve and if you think we’re doing a great job.

I'm acutely aware that as a store, we can always improve so I'm relying on you, our customers to tell me just that. 

Oh…..I’d also love to hear if any of our colleagues have given you excellent service recently, we have a scheme within our store were we celebrate if any of the team have gone over and above the call of duty with excellent service, so don’t forget to let me know the good and the not so good.
I look forward to speaking to you in store or telephone/e-mail.

Regards
Sean
Store Manager


Starting tomorrow.....the 1st person to tell me how many times they can spot Sean in our store, wins a bottle of champagne #countsean


             

Tuesday, 3 September 2013

Store Manager Weekly News.

Our Team..
Once again I'm delighted to report that I've been receiving great feedback from our customers, in particular I’d like to thank Linda, Joyce and Sue who all have delivered excellent service over the past few weeks.

New this week!
Our fantastic 25% off 6 bottles of wine promotion returns, this will run Wednesday 4th-Tuesday 10th September, hurry down and take advantage of this great offer.

Our love every mouthful campaign is still proving very popular, don’t forget to ask one of the team if you would like to taste some of our fresh food, we’re keen to shout about how great it is!
Take a look at the following video for a behind the scenes look at our new campaign.

When I came into work on Saturday I was greeted by a very unusual sight for Tesco, our local Vicar playing accordion, whilst raising money for the church and a local micro producer selling her fantastic, home-made jams!!!
It made me realise that although we may be a large supermarket, we are also capable of supporting our local community’s in lots of diverse ways.

If you’re a charity or a local non-profit organisation we may be able to let you use our training room for meetings or events, ask in store for details.

I look forward to seeing you in store soon,
Have an excellent day,
Sean

Store Manager.

Great store standards today.


Zoe giving great service on the fish counter
fantastic meat selection
our fresh bakery display looks excellent

Monday, 12 August 2013

"Tesco Supports Micro Producers" features in local news....

It was fantastic to see the local Bedfordshire news featuring an article about our local micro producers.
I ended up buying a selection of 6 bottles and jars from each of them... I have to say, it was the best Tomato Ketchup, Berry Jam and Mango Chutney I've ever tasted. 
Well done Humbers Homemade, Paul's Pickles and Sinclair Condiments.



Thursday, 8 August 2013

Simon, our non food manager talks about the new range...

Having listened to our customers, we have transformed our non-food range within the store. The range, packaging and branding have all been updated, to ensure its more relevant for our customers, offering superb choice of quality at excellent prices.

You will see some exciting differences, lot's of new Cook and Home Shop products, a more focussed range of Electrical products and pick up toys all under £20.

Here's what some of our customers have said..
"Although a lot of products have moved around the Cook Shop looks fantastic- there is a lot more choice, it looks classy and the shelves are clean and tidy"
"the new range definitely enhances the store offer"


To make these changes, our team worked tirelessly through the night, I'd like to send a huge thank-you for doing such an excellent job: Sue, Dian, John W, Sue M, Lisa, Annette, Jimmy, Alex, Michael, James B and Peter S.S.
Simon Hermiston
Non-Food Lead Team Manager





Monday, 5 August 2013

Store Managers Weekly News

Hello everyone, welcome to my weekly news section.

Our Team..
We've again had some great comments on the excellent service our colleagues give, I've put some comment cards down on each of the checkouts, please feel free to pick one up, I'm keen to celebrate when you think one of my team has given you excellent service but I'm especially keen to work on any areas where you think we could do better!

New this week!
It’s great to see our petrol promotion return this week, so don’t forget to pick up your 5p off voucher if you spend over £50 at the tills.

As I mentioned last week, our love every mouthful campaign is proving a huge hit in store, so don’t forget to ask one of the team if you would like to taste some of our fresh food, we’re keen to shout about how great it is!


It gave me great pleasure to welcome Humbers Homemade to our car park last Saturday and Sunday, I believe they had an excellent days trading.  Look out for them again this Friday when they will return, but this time accompanied by some other local micro producers, Paul Pickles http://www.pauls-pickles.co.uk/ and Sinclair Condiments, have a look at their FB for details... 
Also look out for our Tesco Tasting table, Simon our Better Service Manager will be doing some free tasting from our produce and bakery range.



I look forward to seeing you in store soon,

Have an excellent day,
Sean

Store Manager.

Saturday, 3 August 2013

Tesco Flitwick Supports Local Award Winning Producer.

It was with great pleasure that we welcomed Humbers Homemade Preserves to our car park today.

Humbers Homemade Preserves is a local micro business, based just 2 miles from our store. They began making preserves in August 2007 and now attend lots of farmers markets in Beds, Herts and Bucks.

All their products are handmade , using traditional methods and as many local ingredients as humanly possible!

In August 2012 they were crowed 'Jampion' in the World Jam Awards with thier Strawberry jam!
click here for more details...www.humbershomemade.co.uk

Why don't you pop down next Friday and see another one of our local producers, Pauls Pickles...http://www.pauls-pickles.co.uk/


Vickie serves a customers after she has finished shopping in our store.

Left: Alex our Deputy Manager
Centre: Vickie owner of Humbers Homemade
Right Sean our Store Manager.

Wednesday, 31 July 2013

Wow

Note from the editor.....

£2 strawberries.... 25% off 6 bottles of wine !!!

Strawberries and wine ... Yum Yum Yum :-) 

Store Managers Weekly News.

I hope your all enjoying our fantastic summer!
As promised I thought I would keep you in touch with what’s happening in our store..

Our Team..
It’s been fantastic to see so many of our team recognised for giving excellent service recently. I’d especially like to thank Lorraine, James, Karen, Rebecca and the team in our Petrol Filling Station who have all had fantastic customer comments recently. I even had a customer return to store to tell me that he’d just had the best service ever in the 25 years he’s been shopping with us!

New this week!
It’s great to see our 25% discount on any 6 bottles of wine promotion return (31st July-6th August.) This week also sees that launch of Clubcard boost click on the clink for more details http://www.tesco.com/clubcard/ , it’s definitely work a look, you can make some great savings.


Our love every mouthful campaign launched earlier this week, I hope you've had chance to sample some of our excellent fresh food, If you haven’t heard its all about putting more emphasis on telling our customers where their food comes from and all the care and thought that has gone on behind the scenes, at every farm, on every production line or at every meeting to source the best quality food and the freshest produce.

Sean
Store Manager

Monday, 29 July 2013

Our weekly service superstars!

James and Karen delivered exceptional service last week when they helped a mother with an upset child... The customer remarked on what excellent service they had given her, so naturally we agreed and awarded them both our weekly service superstar award.

Well done James and Karen...



Friday, 26 July 2013

Why we have been ranked top retailer for fresh food..

John Scouler

Tesco ranked top retailer for fresh food

25 July 2013 By John Scouler

Having enjoyed a long stretch of hot sunny weather, fresh food has perhaps been even more front of mind for our customers this week - there’s nothing like biting into a fresh juicy piece of fruit on a hot sunny day or enjoying a fresh, cool salad on a balmy summer evening.

For me, it’s always front of mind. Today more so because customers have ranked Tesco as the top retailer for fresh food in a consumer poll carried out for Retail Week by ICM Research. The survey said that for more than two thirds of consumers, quality is ‘very important’ and 44% believed quality and price are equally important in deciding where to shop.

Our customers have come to expect great quality and great freshness from us and we know that we have to get this right not just sometimes but every time. It’s the quality of our foods that make them flavoursome and keep them fresh in your fridge or cold store for longer. These are the things that matter to customers and will keep them coming back to us, trusting us to do it right.

Working with our fantastic suppliers, we look at ways of keeping our food as fresh as possible, even when we are battling with temperatures higher than 28 degrees! Our Real Food website sets out to help our customers understand more about where our food comes from and what we do to ensure it is fresh and of the highest quality.

Strawberry grower Alastair Books, at Langham Manor Farm in Kent, has supplied Tesco for 25 years. He spends a lot of time training his pickers and workforce to understand the quality that Tesco wants for its customers so that they can enjoy sweet, ripe tasting British strawberries throughout the season. The temperature has to be just right, all the way through the supply chain and that’s what helps us to ensure the longest possible shelf life.

Chris Chin, an innovative asparagus grower in the Wye Valley, has been supplying Tesco with the Finest Jubilee asparagus, an especially sweet and tender variety that is exclusive to us. Every effort is made to preserve its freshness and sweetness and thanks to the onsite packing facility, the farm delivers the produce to our supermarkets the very same day it is picked.

Love Every Mouthful, which we launched earlier this week, is about putting more emphasis on telling our customers where their food comes from and all the care and thought that has gone on behind the scenes, at every farm, on every production line or at every meeting, to source the best quality food and the freshest produce. I’d like to thank our customers for recognising our efforts.

Stawberries

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